There are all kinds of Internet Service providers that offer all types of services. This causes business owners to have a heart-attack trying to figure out whom to hire. We come in all shapes, from single proprietors to small teams of 30 all the way back to your cousin who took a CSS class in college (if you don’t know what CSS is, this is not a surprise and you should read the rest of this article).
Many businesses already have a PR/Marketing firm or use a Graphic Designer who is producing their TV, Newspaper & paper advertising. It’s an established relationship, comforting, trustworthy and so the day will eventually come when they call you and say, “Hey! We now do Websites! “
This is where you need to suppress the urge to cry thanks to the Gods and buy whatever they are selling you. Because in 9 times out of 10 it’s the worst thing you can do for your business.
It’s been my experience that large companies who have never done web work or internet marketing will hire a young college kid with zero experience or an older fellow who’s making the transition out of IT (Most of these guys believe anyone can create a website, which is patently wrong). They trust their ‘new’ department with your entire online profile, your reputation, the way you sell your business to new consumers. It’s the equivalent of opening a new store on Main Street and having it run by your idiot son-in-law.
Worse still, you may have a very big and impressive PR firm who believes they already know the Marketing game, so how hard could it be online? This will probably go down by them telling you that you need a website (which is true) and then they’ll use traditional paper, TV and radio ads… a brochure, to promote it. They just let your website sit there, no consideration for search engines, no attention to fresh updates or setting up a reason for visitors to come back after their first visit. Many companies don’t even do Statistics tracking, which is practically criminal (imagine if your idiot son-in-law not only ran your shop but he also doesn’t tell you if anyone came in and what they looked at?).
So what should you be looking for? How do you figure out who to use?
By writing down the following questions and interviewing a potential Internet Service Provider. There is no reason for you to walk into this sort of situation in the dark so I’m going to let you in on a few hints.
How long has the company been providing Web Services (Design, Internet Marketing)?
- If they’ve been doing it less than 3 years, which is where most companies that can’t do what they say they can die off, then you need some follow up questions.
- How long as your Designer/Developer/Marketer been doing their work?
- What education or real world experience do they have?
- MEET the person doing the work; don’t just take the sales guy’s word on their competence.
- Do you have examples of work, references?
Do you provide Monthly Statistical and Marketing Reports and how detailed are they?
- Avoid anyone concentrating on ‘Impressions’ or ‘Clicks’; anyone can get these with the massive influx of web traffic in the world. What you want are sales leads, good hard leads that will make you money.
- Request that you want to know how people come to your website, where they come from geographically and how many of them are leaving the website before completing a sales request.
What is your Website Navigation Plan?
- Just having a website is not enough, slapping some pages together haphazardly will cause a visitor to leave before completing your goal (sales/information/phone call/form submission…etc). Have a goal and make sure that visitors are not sent through a maze of web pages to get what they’re there for. You should never be more than 2-3 web pages away from completing your goal, the less the better.
Are you providing me with Organic or Pay-Per-Click (sponsored) Search Engine Services?
- There IS a difference and some companies won’t bother to tell you what they’re doing to get you to ‘rank’ well on Google. Organic are the numbered listings on a search engine in the center of the page. Pay-Per-Click (sponsored) listings are listed on the top and right hand side of search engines. They’re very different things and achieving rank in either one is a completely different process.
- Organic: How are you going to improve my rank? They should talk about Tags, keyword content, links and maybe PR (page rank). If at any time someone says they can ‘guarantee you top listing’, run far far away. Nobody can guarantee you this and they’re likely going to scam you for as much money as possible before leaving. Organic listings are a constant game to appease Google while still providing relevant information on your website. You can be listed high one month and back 5 pages the next. Expect flux and expect to be doing it for a very long time.
- Pay-Per-Click: Can we begin a 3 month trial before committing? Can you do keyword research to see what average costs will be per month? Will you provide reports on an Ad’s performance? What will my Ads say (get them to show you the ads before putting them online)?
- Make sure that the company is using your domain name in every ad and linking that ad to a landing page on the same domain.
- Make sure you’re not running multiple Ads all pointed toward the homepage.
- Make sure that you’re not running just a single Ad with a hundred keywords, which is an ineffective practice.
If your Firm/Independent Advertising company can’t answer any of these questions to your satisfaction then find someone else who can.